Requesting a Reconnect for a Terminated Subscriber

To request a reconnect for a terminated subscriber:

1. Navigate to the subscriber management page for the subscriber you want to reconnect.
   This can be achieved by using the Seach Bar, or navigating to the Devices>Terminated page and clicking on the relevant subscriber.
   
2. Refer to the Request Reconnection form.
   
3. Enter any notes relating to the reason for the request in the Notes text box.
4. Click on the Reconnect button.

5. If the request was sent successfully, a message like this will appear on screen.
   

   Note

   Depending on the network operator that the subscriber is provisioned on, the reconnect may take up to 48 hours to occur.

   Please refer to the FAQs section for further information on how long the reconnect will take to complete.