Support Tickets

This section explains how to:

• Raise a support ticket.
• Review the status of a support ticket.

Raising a Support Ticket

To raise a support ticket:

1. Log in to Connectivity Management.
2. Click on the Support icon.
3. Complete the Raise a Support Ticket form.
4. To help the Support Team resolve your problem quickly, please provide as much information as possible.
   Helpful information includes:
   
   • A brief description of the issue.
   • The unique identifiers of any affected subscribers.
   • The date and time at which the issue started.
   • Location information, such as a postcode or ZIP code, for any affected subscribers.
   • Logging information.
   • Error codes.
5. Click on the Raise Ticket button.

This is an example the information to provide in your ticket.

Reviewing the Status of a Support Ticket

To review the status of a support ticket:

1. Navigate to the Support>Tickets page.
2. Refer to the Open Tickets panel to view any open support tickets.
3. Click on the View Closed Tickets button to review any closed support tickets.