Managing Users


The following screenshot displays the Users page.

This section explains how to:

  • Add a user.
  • Assign permissions to a user.
  • Assign a user to a group.
  • Edit user information.
  • Edit user permissions.
  • Reset a user's password.
  • Logout all users.


Adding a User

To add a user:
  1. Navigate to the Services>Users page.

  2. Click on the Add User button in the User Actions panel.

  3. Complete the New User form.

  4. If you have set up groups, you can assign the user to a group by selecting the relevant group from the Restrict to Group drop-down menu.
    If you do not want to assign the user to a group, select the All Groups option.

    Info

    For further information on groups, please refer to the User Guide documentation.

  5. Click on the Add button to complete the process.
  6. If the user was added successfully, a notification like this will appear on screen:


Assigning Permissions to a User

To assign permissions to a user:
  1.  Navigate to the Services>Users page.
  2.  Click on the user that you want to grant permissions to.
  3.  Assign the user with the required permissions.
  4.  Click on the Update button to complete the process.
  5. If the user's permissions were updated correctly, a notification like this will appear on screen:

Note

When assigning permissions to a user, you cannot assign the user with permissions that are not assigned to you.

For example, if you do not have the permission to activate a SIM then you cannot assign this permission to another user.


Assigning a User to a Group

Info

For further information on Groups, please refer to the Managing Groups documentation.

Creating groups allows you to classify subscribers into distinct categories. Assigning users to groups allows you to control the level of access that users have to the subscribers on the account. For example, a user who is assigned to the “Live” group is only able to view and perform operations on subscribers that are in this group. This functionality allows you to provide restricted access to certain groups. For example, you can provide restricted access to external parties such as contractors or on-site technicians.

To assign a user to a group:

  1. Navigate to the Services>Users page.
  2. Click on the user you want to assign to a group.
  3. Select the group you want to assign the user to from the Restrict to Group drop-down menu.
  4. Click on the Update button to complete the process.


Editing User Information

For existing users, you can edit information such as:
  • Username.
  • Password.
  • Contact name.
  • Position.
  • Group memberships.

To edit a user’s information:

  1. Navigate to the Services>Users page.
  2. Click on the user you want to edit.
  3. Edit the necessary user information.
  4. Click on the Update button to complete the process.


Editing User Permissions

To edit a user's permissions:
  1. Navigate to the Services>Users page.
  2. Click on the user that you want to edit.
  3. Edit the necessary user permissions.
  4. Click on the Update button to complete the process.

Note

When editing a user's permissions, you cannot assign the user with permissions that are not assigned to you.

For example, if you do not have the permission to activate a SIM then you cannot assign this permission to the new user.


Resetting a User's Password

If you want to send an email to a user, notifying them to change their password:

  1. Navigate to the Services>Users page.
  2. Click on the whose password you want to reset.
  3. Click on the Reset Password button to complete the process.


Logout All Users

The Logout All functionality allows you to logout all users who are currently signed in to the platform.

Discretion should be used when using this functionality as it logs out all users who are currently logged in to the application, including the user who clicked on the Logout All button.

This functionality is beneficial if, for example, a malicious user has accessed your account. The Logout All button allows you to kick the user out of the application.

To logout all users:

  1. Navigate to the Services>Users page.
  2. Click on the Logout All button to complete the process.

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