Ordering Stock

After you've signed in to the platform, one of the first things you may want to do is order stock for your inventory.

Depending on the tariff agreements you've signed up for, you can use Connectivity Management to order:

  • SIM cards.
  • eSIM profiles.
  • Satellite devices.
  • Any combination of the above.

Tip

Please contact your Account Manager if you would like to set up new tariff agreements.



How to Place an Order

You can order stock for your account from the Inventory>Order Stock page.

To order stock:

  1. Navigate to the Inventory>Order Stock page.
  2. From the Operators panel, select the operator from which you want to order stock.
  3. From the Products panel, specify the type of stock and quantity for your order.

    Note

    If you are ordering SIM cards, you may have the option to choose between different SIM form factors.

    Before completing your order, make sure the form factor is compatible with your devices.

  4. Click on the Add to Order button.

    Tip

    You can add products from multiple operators to the same order.

  5. Once all of the products have been added, review the order in the Order Summary panel.
    This panel displays a summary of the products in the order, the total number of subscribers the order contains and an estimated postage amount.

    Tip

    To view a summary of the dispatch timelines and postage and packaging fees that may be applied to your order, click on the Postage Information button on this panel.

  6. Once you have reviewed the order, click on the Continue button to proceed.
  7. In the Shipping Address panel:
    • If the delivery address matches the account billing address, click on the Use Account Billing Address button to automatically populate the address form.
    • If the delivery address differs from the account billing address, complete the delivery address form.
  8. Click on the Complete Order button to complete the order.
  9. Once the order has been submitted, you will receive an email confirming the request has been received and is being processed. Note that this email is sent to the address that is associated with your user account.

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